Hilftech ("we," "us," or "our") is committed to protecting the privacy of our clients and potential clients. This Privacy Policy outlines how we collect, use, share, and protect the personal information provided by users through our contact forms. This policy applies to users both in Mexico and internationally, depending on the scope of our services and the applicable regulations.

1. Data controller and contact information

• Data Controller: Hilftech
• Address: San Nicolás de los Garza, 66456, Nuevo León, México
• Email: [email protected]

2. Types of personal data collected

Through our contact forms, we may collect the following personal data:

• Name
• Email Address
• Phone Number
• Company Name
• Inquiry Details or Message Content

We collect this data solely for communication and service purposes.

3. Purpose of data collection

Hilftech collects personal data for the following purposes:

• To respond to inquiries made through our contact forms.
• To provide information about our services based on the potential client's expressed interest.
• To facilitate communication related to service inquiries, proposals, or potential projects.
• To comply with legal obligations under applicable laws, both locally and internationally.

4. Legal basis for processing

For Mexican users, we process personal data in accordance with the LFPDPPP, and for international clients, we comply with the GDPR where applicable.

• Consent: By submitting personal data through our contact forms, users consent to Hilftech processing their information as outlined in this policy.
• Legitimate Interest: In some cases, processing may be based on our legitimate interest in providing consultancy services, provided this does not override user rights.

5. Data retention

Personal data collected will be retained only as long as necessary for the purposes described in this Privacy Policy or as required by applicable laws. If a user requests deletion, we will anonymize or securely delete the data within a reasonable time frame.

6. Data sharing and disclosure

Hilftech does not sell or lease personal data to third parties. We may share data in the following situations:

• With service providers that assist in business operations (e.g., CRM tools, email services), who are contractually obligated to protect personal information.
• If required by law or as necessary to comply with legal processes in Mexico or in any relevant jurisdiction.

7. Data transfers to international recipients

In cases where personal data needs to be processed outside of Mexico:

• We will take necessary steps to ensure an adequate level of data protection as required by applicable data protection regulations, such as implementing Standard Contractual Clauses as specified by the GDPR.
• For clients within the EU or other jurisdictions with specific data protection requirements, we adhere to the GDPR and relevant local regulations to ensure privacy compliance.

8. Security measures

Hilftech uses industry-standard security practices to protect personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Data Encryption: Information provided through contact forms is encrypted in transit.
• Access Controls: Access to personal data is limited to authorized personnel and service providers who require it to fulfill their duties.

9. User rights and requests

Depending on the jurisdiction, users may have rights regarding their personal data, such as:

• Access: The right to know what data we hold about you.
• Rectification: The right to request corrections to any inaccurate information.
• Deletion: The right to request data deletion (also known as the right to be forgotten).
• Objection: The right to object to data processing for specific purposes.
• Data Portability: The right to receive your data in a structured, commonly used format.

How to Exercise Rights

To exercise any of these rights, contact us via the information provided in Section 1. Requests will be processed in compliance with applicable data protection laws.

10. Cookies and tracking technologies

Hilftech may use cookies or similar technologies on our website to improve user experience. Users will be informed of cookie use upon visiting the site and given the opportunity to manage their preferences.

11. Policy updates

Hilftech reserves the right to update or modify this Privacy Policy at any time. We will notify users of any significant changes by posting the updated policy on our website.

12. Governing law and dispute resolution

This Privacy Policy is governed by the laws of Mexico. Any disputes arising from this policy shall be resolved in accordance with applicable Mexican laws or, where applicable, under the relevant international regulations such as GDPR.

13. Contact us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us at:

• Email: [email protected]

Last modification date: 25 Nov 2024